Incident Responder (English)

De voertaal op deze werkplek is voornamelijk Engels, dit is de reden dat onderstaande vacature in het Engels gepubliceerd is.

Would you like to work in one of the most well-known companies worldwide, in a 24/7 environment with opportunity to grow within the company? Then you might be the person we are looking for.

Our role

What can you expect from us:

• Working with one of the most beloved online marketplaces worldwide
• Learning is our habit - we provide all study materials!
• We have people to support you in your growth
• Hands-on training of all aspects of the role

Your role

As a team member, you will be responsible for:

• Communicating with audiences of different technical abilities
• Maintaining calm professionalism under pressure
• Identifying customer / revenue impact
• Creating, tracking and co-ordinating production incident tickets
• Engaging the right on-call to resolve customer or revenue impact

As an individual, you are not afraid of:

• Handling simple server hardware tasks (hard disks, memory, battery changes)
• Learning about navigating the operating system
• Following documented procedures

Requirements

• The ability to learn quickly
• Willing to get the RHCSA and CCNA certifications
• Good English verbal and written communication skills
• The ability to work 8 hours per shift within a 24/7 pattern

If you are interested and you recognise yourself in the profile above, please apply by sending your resume and motivation to alexandra.colinadacosta@ultimum.nl